The short answer
Remote support, from Vacly Solutions SL, is assistance on the Vacly account: getting in, seeing what does not fit and helping on that account. It is not a management module and it is not SOLIA chat.
Anyone searching for “vacly remote support” usually wants someone to see their screen as if it were a third-party remote-control tool. This page does not claim that. The product is assistance on the account, not someone else’s desktop brand.
Special features are priced in Soles, pay-as-you-go. 15-day trial. [SOLIA chat](/producto/especiales/via-chat) stays in the menu. A support session does not replace legal advice or the advisory firm’s judgement.
What is remote assistance on the Vacly account?
It is help on your Vacly environment. Someone in support works with the account, not with a generic script from another product.
- [Remote support](/producto/especiales/soporte_remoto) is about the Vacly account: contracted modules, screens and what does not add up.
- It is assistance, not a management module. Payroll, invoices and taxes stay in Laboral, Invoicing and Tax.
- It does not replace [SOLIA chat](/producto/especiales/via-chat). That chat stays in the menu for the company conversation.
- We do not claim that an agent sends email, files a form or closes a journal entry during the session. A person decides that.
- The perimeter is Vacly. We do not sell a computer-control tool here under a third-party brand.
What is the assistance about (and what stays outside)?
If you mix account support, legal advice and a branded remote desktop, you cannot tell who touched what. The product is narrower.
- Vacly account and setup: which module is open, which screen fails, which permission is missing.
- Special features — email, Brain, Learn, Docs, proposed journal entries — are looked at on their own page. Support does not replace them.
- The advisory firm remains the advisory firm. Seeing the account is not signing employment, tax or accounting judgement.
- Administration holds the archive. Support is not the [document manager](/producto/administrativo/gestor-documental).
- We do not describe a third-party-brand protocol here, and we do not describe a shared desktop under someone else’s trade name.
What does “on the account, not a third-party brand” mean?
Some software sells “remote support” as if it were a branded screen-control tool. This page does not. The caveat is the product.
Vacly account
Assistance is on your Vacly environment. It is there to unblock the account, not to take the PC.
No third-party brands
We do not claim third-party remote-desktop tools. If someone names them, that is not this page.
A human in charge
Support does not file forms, send email or post journals. Someone at the company or the advisory firm decides.
What is this screen not (and what should it not sell you)?
Remote support is not SOLIA, not a management module, not advice and not someone else’s desktop brand.
- It is not [SOLIA chat](/producto/especiales/via-chat). That chat stays highlighted in the menu.
- It is not a management module. It is part of [Special features](/producto/especiales).
- It is not legal advice and not accounting judgement. Seeing the account does not sign the close or the form.
- We do not send email, file with the AEAT or close journal entries from this page.
- It is not a third-party remote-control tool. We do not name or claim those brands.
FAQ
What does Vacly remote support cover?
Assistance on the Vacly account: the environment, the screens and what does not fit. It is not a management module.
Is it a third-party remote-desktop tool?
No. This page does not claim third-party screen-control brands. The product is assistance on the account.
Does it replace SOLIA chat?
No. SOLIA chat stays in the menu. Remote support is another page.
Does support file forms or post journals?
No. We do not send email, file with the AEAT or close journal entries. A person decides.
Does it replace the advisory firm?
No. Seeing the account is not legal advice and not accounting judgement.
What does it cost and how do we try it?
It is priced in Soles, pay-as-you-go. The trial is 15 days.
How Vacly handles this
[Vacly remote support](/producto/especiales/soporte_remoto) is assistance on the account. It is part of [Special features](/producto/especiales), from Vacly Solutions SL, together with [AI email](/producto/especiales/inbox), [Brain](/producto/especiales/brain), [Learn](/producto/especiales/learn) and [Docs](/producto/especiales/docs). [SOLIA chat](/producto/especiales/via-chat) stays in the menu. Priced in Soles, pay-as-you-go. It is not a management module. We do not claim third-party remote-desktop brands. It does not replace legal advice. 15-day trial.